Shipping policy
Shipping Policy
Thank you for shopping with us. We are committed to delivering your order safely and efficiently.
Processing Time
All orders are processed within 1–3 business days. Once your order is confirmed, we begin preparing it for shipment as quickly as possible.
Shipping Time
As we work with global suppliers through our fulfillment partner, shipping times may vary depending on your location:
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United States, United Kingdom, Canada: 7–15 business days
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Europe: 7–15 business days
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Australia & New Zealand: 7–15 business days
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Other International Locations: 10–20 business days
Please note that these are estimated delivery times and may vary due to external factors.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. Occasionally, we may offer free shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor your package every step of the way.
Delays
While we strive to meet all delivery estimates, delays may occur due to factors beyond our control, such as customs processing, high demand, or courier disruptions.
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
If your package is lost in transit, please contact us and we will do our best to assist you. We are not responsible for packages marked as delivered by the courier.
Contact Us
If you have any questions about your order or shipping, please contact our support team at:
novaarahome@gmail.com.
We appreciate your trust in us and are committed to making your shopping experience smooth and enjoyable.